614-866-4417 sales@novaserv.com

Business Development Specialist II

The Business Development Specialist II reports directly to the Business Development Manager and/or Director of Operations. The two main objectives of the Business Development Specialist II is to obtain new business/Clients and recruit top quality candidates needed to grow the different departments of our company.  More specifically, this individual will obtain new business, manage and develop existing business relationships/Clients, and ensure that efficiency and profitability thresholds are being met as well as achieving all full cycle recruiting/staffing & retention objectives by efficiently & strategically recruiting and evaluating job candidates; creative/outside the box job postings; offsite canvasing & recruiting; campus canvasing & recruiting; networking to achieve steady flow of qualified candidates for growth; environment management. The Business Development Specialist II will meet and exceed set levels of job performance daily and weekly as determined by the Director of Operations.


We are a privately owned company located in Pickerington that cares for each member of our team. We take seriously our role and relationship with our clients and we are driven by the opportunities laid before us. Motivation is the key to our success. Integrity is more than just a word to us, it’s the way we strive to live and work.

New Business Growth Responsibilities include but are not limited to:

  • Creating a superior Client experience
  • Developing all aspects of existing business relationships/Clients
  • Build solid rapport with all Client contacts
  • Researching and contacting potential new business/Clients
  • Obtain/Secure new business Clients and/or programs from existing Clients – must be comfortable with outside sales and phone sales
  • Creation and development of business proposals and reporting needs
  • Presentation of business proposals and selling our solutions and the NOVASERV difference
  • Consistent communication with Client Account Teams
  • Participate in and play an active role in all Client conference calls and Client visits including planning, arrangements, office/departments & contact center preparations, employee communication & meetings, etc.
  • Participate in and play an active role in all assigned trade shows including planning, preparations, marketing materials, set up, presentations, etc. (trade shows require out of state travel)
  • Assist in creation and development of marketing tools & materials for NOVASERV and all Client needs
  • Development and implementing daily and weekly reporting needs
  • Consistent research and follow-up with existing and potential Clients
  • Meet and exceed all new & existing business development metrics/goals

Full Cycle Recruiting Responsibilities include but not limited to the following:

  • Achieves all full cycle recruiting requirements by having full understanding of company plans and objectives; meeting with the Manager of Contact Center Operations & Director of Operations regularly to discuss/update needs
  • Meet/exceed all quantitative and qualitative expectations on a consistent basis, including but not limited to: retention, # of hires/class, quality of hires, growth, etc.
  • Builds applicant sources by researching and contacting community services, colleges, other community businesses, media, ads, and internet sites; providing organization information, opportunities, and benefits; making presentations; building/maintaining rapport
  • Handles all inbound and outbound calls from prospective candidates
  • Attracts applicants by creating unique job advertisements; contacting colleges to post on bulletin & obtain permission to go onsite to recruit students, using newsgroups and job sites
  • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements, utilizing behavior based interview questions and administer basic multi-tasking computer skills test
  • Create and maintain an accurate, up to date Applicant Tracking System
  • Conduct all initial phone interviews and 1st face to face interviews for all Departments
  • Arranges management level interviews by coordinating schedules with Manager of Contact Center Operations & Director of Operations for 2nd & 3rd interview process
  • Avoids legal challenges by staying up to date with and understanding current legislation and employment law; enforcing regulations with employees; recommending new procedures
  • Research and stays current on TCPA and all other telemarketing regulations; advise and recommend new procedures in order for the company to adhere to all changes in regulations
  • Accomplishes human resources and organization mission by completing related research as needed (ex. labor laws)
  • Create and maintain employee files – both physical and electronic files & process removals

Key Competencies include but not limited to the following:

  • High energy
  • Verbal and written communication skills
  • Listening skills
  • Excellent math skills (pricing)
  • Organizational skills
  • Attention to detail
  • Excellent Multitasking Skills