614-866-4417 sales@novaserv.com

Outbound Account Specialist

We are offering an opportunity to join a winning team with a growing and successful company. NOVASERV represents clients in the Extended Service Plan industry by providing excellent service and sales nationwide to each of our customers. This sales position will be a part of a thriving call center and will engage customers on outbound opportunities as a part of a team that is seeking to be the best in the industry. If you’d like to join our team, please call Mic at 614-866-4428 or email mic@novaserv.com and we’ll look forward to meeting with you.

Environment

We are a privately owned company located in Pickerington that cares for each member of our team. We take seriously our role and relationship with our clients and we are driven by the opportunities laid before us. Motivation is the key to our success. Integrity is more than just a word to us, it’s the way we strive to live and work.

Responsibilities include but not limited to the following:

  • Represent our clients by providing excellent sales through outbound phone opportunities of new and renewed extended service plans
  • Process credit card and check orders
  • Communicate with customers through phone, email and excellent follow up skills
  • Work with a team to reach weekly and monthly sales goals

Prerequisites include but not limited to the following:

  • Character: Integrity and the ability to work in a team environment are a must
  • Education: High School Diploma or GED required, some college experience preferred
  • Computer Skills: Ability to navigate through several programs/systems simultaneously, including browsers, email, script and proprietary database software
  • Multitasking: Excellent multitasking skills is a must – will be required to work off multiple screens/databases/scripts at the same time while making sales pitch to customers
  • Focus: Positive attitude, the ability to work with a team and the desire to succeed with self-motivation

Key Competencies include but not limited to the following:

  • High energy
  • Verbal and written communication skills
  • Listening skills
  • Excellent math skills (pricing)
  • Organizational skills
  • Attention to detail
  • Excellent Multitasking Skills
  • Bi-Lingual is a plus

Job Responsibilities include but not limited to the following:

  • Make outbound calls and respond to emails
  • Follow-up with customers when needed
  • Research required information using available resources
  • Provide customers with product and service information through a sales script
  • Process orders, forms and applications
  • Meet Sales Goals on a consistent basis

Current Openings

  • PT – M-F (with minimum of 2 Saturday AM shift per month ), 300pm-830pm – $10/hr + Incentive Opportunities