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Our goal at Novaserv is a zero-complaint environment at all times. This is something we are proud of and we are consistently providing the additional training, coaching and tools to make our Account Specialists even better.
Our Account Specialists are trained in telephone etiquette, including rapport building strategies, conversational skills, active listening, building long-lasting working relationships, and de-escalation strategies. We train our Accounts Specialists to be ready for anything that may occur, so they can handle the customer with respect and courtesy.